Problem:
You have set-up a Lync hybrid configuration with Lync Online. Everything seems to be going fine but you run the Move-csuser command to actually move a user from Lync on-premise to Lync Online you get the following error message in the Lync on-premise command shell. I feel your pain. Your move command probably looks a lot like this:
Move-CsUser -Identity user@domain.com -Target sipfed.online.lync.com -Credential $credential -HostedMigrationOverrideUrl Https://admin1b.online.lync.com/HostedMigration/hostedmigrationService.svc
And you get the error below:
Move-CsUser : No response received for Web-Ticket service.
Solution:
The problem is caused by connectivity problems between the server running the Move-csuser command and the URL listed as the HostedMigrationOverrideURL. The most common cause of this problem is an Internet proxy of some sort mucking with the traffic to the HostedMigrationOverrideURL. Make sure *.Lync.com is whitelisted through any Internet proxy in your environment (or at least between the server running the command the the Internet). After the whitelist is in place you should be able to move users to the cloud and live happily ever after!
